The NSW Government’s Bus Industry Taskforce has published a landmark report following a comprehensive review and consultation on the state’s bus services. Spanning nine months and involving over 9,000 surveys, the consultation revealed that while bus services are a lifeline for many communities, significant improvements are needed in frequency, reliability, and coverage across New South Wales.
The taskforce highlighted the urgent need for more frequent services, especially in growth areas and regional towns where inadequate bus coverage has left residents disconnected. Overcrowding on popular routes, frequent cancellations, and unreliable timetable information were among the most common complaints. Additionally, respondents emphasized the need for better infrastructure, such as bus shelters, and improved accessibility for the elderly and disabled.
Based on the extensive consultation, the taskforce has made nine key recommendations to the NSW Government:
- Increase Frequency of Services: Prioritize the addition of more frequent bus services, particularly on overcrowded routes and in areas with significant population growth.
- Improve Reliability: Address issues with service cancellations and delays by enhancing real-time tracking and communication systems for better reliability.
- Expand Route Coverage: Extend bus services to underserved regions, including new suburban developments and regional townships, to ensure equitable access.
- Enhance Infrastructure: Invest in more bus shelters, better placement of bus stops, and the development of park-and-ride facilities to improve passenger comfort and convenience.
- Focus on Accessibility: Ensure that all new buses are low-floor and wheelchair accessible, and that bus stops are designed to accommodate passengers with disabilities.
- Upgrade Information Systems: Implement better real-time information systems and ensure that timetable data is accurate and accessible across all platforms, including printed materials.
- Address Safety Concerns: Improve lighting and security at bus stops, particularly in poorly lit areas, and address anti-social behavior on buses.
- Support Bus Drivers: Enhance driver training programs and improve working conditions to ensure a safe and pleasant journey for both drivers and passengers.
- Promote Environmental Sustainability: Accelerate the transition to electric buses and other environmentally friendly technologies to reduce the carbon footprint of the public transport network.
Transport for NSW is expected to consider these recommendations, which aim to create a more equitable and efficient bus network that meets the diverse needs of communities across the state.
Dr. Marjorie O’Neill, Parliamentary Secretary for Transport, thanked the public for their active participation and assured that their feedback would play a crucial role in shaping the future of NSW’s public transport system.
Stay tuned for further updates as Transport for NSW implements these recommendations to create a more efficient and accessible bus service for all.